Personal data

When we collect your personal data we undertake to comply with the statutory and regulatory provisions in force.

  1. DATA CONTROLLER RESPONSIBLE FOR YOUR PERSONAL DATA

FILCLAIR

Société par Actions Simplifiées.
Registered offices: 61 avenue de la grande Begude – 13770 Venelles

Share capital: 1 502 570 Euros
Aix-en-Provence Trade and Companies Register No. B 631 620 572
VAT number: : FR96631620572
E-mail : informations@baticlair.com
Phone :  04 42 54 07 97

 

  1. DELEGUE A LA PROTECTION DES DONNEES

    The DPO
    E-mail : informations@baticlair.com
    Téléphone : 04 42 54 07 97

  1. MEANS BY WHICH PERSONAL DATA ARE COLLECTED

We are committed to obtaining your specific prior consent to any processing of your personal data.

We can collect your personal data from a range of sources, e.g.:

  • When you fill in a form to take part in a business or promotional operation;
  • When you sign up for our newsletter;
  • When you get in touch with our customer service by phone, email or post;
  • When you open an account;
  • When you sign up for one of our loyalty programmes;
  • When you open an account on our website;
  • When you purchase a product on our website.

We can also collect your personal data via the cookies that we use when you visit our website.

 

  1. CATEGORIES OF PERSONAL DATA

When you agree to communicate your personal data to us, we usually ask you for your contact details (e.g.: last name, first name, address, phone number, email address, IP address, etc.). It may happen in some situations that we ask you to provide additional data (e.g.: account opening, participation in a trip as part of a promotional operation, etc.).

 

  1. PURPOSE OF PROCESSING

Depending on the extent of your consent, the personal data that we collect enable us in particular to:

  • Contact you in order to answer any queries;
  • Send you commercial and promotional messages (newsletters, catalogues, advertisements, etc.);
  • Administer your account with us;
  • Manage your participation in our commercial and promotional operations;
  • Process your product orders;
  • Carry out satisfaction surveys in order to improve our offerings;
  • Improve the workings of our websites;
  • Process complaints;

  1. MANAGING YOUR SUBSCRIPTIONS TO OUR COMMUNICATIONS

We only send you our commercial and promotional messages after receiving your expressed prior consent to this.

You have the ability to unsubscribe at any time and stop receiving messages from us in the future by using one of the following unsubscribe options:

  • by clicking on the “Unsubscribe” link at the bottom of our newsletter emails;
  • by accessing your online settings and changing your communication preferences;

Given the time required to process your request and our message communication schedule, you may receive messages that were already being prepared on the day you ask to unsubscribe.

 

  1. PERSONAL DATA RECIPIENTS

The recipient of your personal data is: BATICLAIR

In all cases, we may be led to share your personal data with our third-party service providers to carry out a certain amount of processing on our behalf. These providers act as data processors to process your personal data. We demand that our service providers effectively protect the confidentiality and security of your personal data and comply with regulations in force.

Your personal data will not be published without your knowledge or exchanged, transferred or assigned to third parties.

 

  1. PERSONAL DATA TRANSFERS

Your personal data may be processed by a service provider located in a third country outside the European Union. We inform you that the regulations in force in some of these third countries with respect to the protection of personal data do not offer sufficient guarantees. Therefore we take all appropriate measures to protect the confidentiality and security of your personal data.

It may occur for us assign (a part of) our activities to another company. In this case such a transfer of ownership may include the transfer of your data.

We will not disclose your personal data without your prior authorisation unless the law so requires.

 

  1. PERSONAL DATA CONSERVATION DURATION

We will only keep your personal data for the reasonable duration required in light of the purpose of the processing and your own wishes.

 

  1. TECHNICAL AND ORGANISATIONAL SECURITY MEASURES

We undertake to take all appropriate technical and organisational security measures to prevent any deterioration, destruction or unlawful use of your personal data. These security measures may include the use of secured subscription forms, data encryption and restricting access to your personal data.

 

  1. COOKIES

We invite you to consult our  COOKIES page

 

  1. YOUR RIGHTS

You have a right to access, rectify and object to personal data concerning you and can exercise these rights at any time by contacting us at the address listed in Article 1. “Data controller responsible for your personal data”.

 

  1. CHANGES TO OUR “PERSONAL DATA” POLICY

We may modify this policy at any time. We invite you to consult this page regularly.